| |
Employee |
Hardware
providers |
Current vendors
or agents |
Oncope’s advantages |
| Knowledge keeping |
long term |
on demand |
on demand |
Long term |
| Services model |
onsite |
come to site |
telephone, network
support, casually
come to site |
onsite supported by
backend expert
support team |
| cost |
High(salary,
benefit,insurance,
subsidy etc) |
multiple
payments, and still
some problems
cannot be solved
immediately |
provide service
during guarantee
period, Cost high
beyond that |
fixed cost,lower
than the hiring cost |
stabilization and
continuity |
unstable, quit, sick
or casual leave will
interrupt support |
unstable seriously,
small company
may close down
easily |
frequently
subrogation in
fluence on service
continuity |
Stable, onsite
engineers have rich
replacement back up |
| Skills |
Hard to multiple
skilled resources |
unilateral |
only responsible for
their own products |
Very skilled,with both
technologies and
languages, such as
English or Japanese,
also with the
backendexpert
support team |
high-end or
systematic
trouble tickets |
cannot be fixed,
independently need
help from friends or
product vendors |
restricted to small
technical team,
limited capacity,
cannot solve
complex
systematic or
database bugs |
only responsible
for their own
products |
Supported by
knowledge base and
vendors special
support |
| technologies upgrades |
Weak |
not guaranteed |
only responsible for
their own products |
Qualified engineers
with systematic IT
skills, and multi-
products related
knowledge to
guarantee both
upgrades of products
and the continuity of
IT systems. |
| value added |
Limited knowledge
bandwidth, used up
with internal
network and system
maintenances. |
just to make the IT
systems running |
only responsible for
their own products.
No value addition
for the organization |
Professioanls with
advanced industry
practices and matured
process, backend
technical support
platform, reliable and
faster response for
any troubles |
|
